The story goes like this:
When an American company informed its Japanese product provider to send them all their manufactured goods with a maximum of 5 percent defect rates, they were surprised to received two packages: a big one and a much smaller one. The Japanese product provider accompanied its shipment with a letter expressing a misunderstanding of the order. Why would the client want the defects too? Just to make sure they met the client’s requirement. They sent the defects too in a separate package.
Bill came into my office with his $20,000 USD mountain bike.
As the president of a high-tech seal-manufacturing company, this is exactly what I was looking ...
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