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Business Decision Making, Second Edition, 2nd Edition
book

Business Decision Making, Second Edition, 2nd Edition

by Dr. Milan Frankl
January 2019
Beginner content levelBeginner
158 pages
3h 7m
English
Business Expert Press
Content preview from Business Decision Making, Second Edition, 2nd Edition

CHAPTER 10

Quality Is Free

(The Devil Is in the Detail)

Vignette: Defects Too?

The story goes like this: When an American company informed its Japanese product provider to send them all their manufactured goods with a maximum of a 5 percent defect rate, they were surprised to receive two packages: a big one and a much smaller one. The Japanese product provider accompanied its shipment with a letter expressing a misunderstanding of the order. Why would the client want the defects, too? Just to make sure they met the client’s requirement, they sent the defects, too, in a separate package.

Vignette: The Bicycle

Bill came into my office with his U.S. $20,000 custom mountain bike.

As the president of a high-tech seal-manufacturing company, this is ...

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Publisher Resources

ISBN: 9781948976381