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Business Engineering and Service Design, Second Edition, Volume I by Oscar Barros

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Acknowledgments

I want to recognize the continuous support I have received during my academic career at the Department of Industrial Engineering of the University of Chile. I have found a very good environment for my creative efforts in this academic unit, including the ideas of Business Engineering, theme of this book, and the Master in Business Engineering that I designed and implemented here.

I also want to deeply thank the hundreds of students that have worked in my academic projects, in trying to put to test my ideas in the real world, which is what any engineering discipline should do. They have had a very positive disposition to test innovative proposals, providing the laboratory I needed to prove that they work. This testing would have ...

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