O'Reilly logo

Business Environment by A. C. Fernando

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

25

CONSUMER PROTECTION

This chapter discusses why the consumer is an important stakeholder for business and examines various aspects of consumer protection, the Consumer Protection Act 1986, and finally the three-tier consumer dispute redressal system available in India. After reading this chapter, you will understand and appreciate its nuances and relate it to every real-life development in that context and perspective.

In economics, the term consumer refers to any person, firm, Hindu undivided family, cooperative, or association that buys or hires (fully/partly paid for) goods or services for non-commercial purposes except self-employment. Anyone using a service that is either free or under a contract of personal service cannot be called ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required