Business Essentials, 12/e

Forms of Employee Behavior

1. Objective 8-1 Identify and discuss the basic forms of behaviors that employees exhibit in organizations.

Employee behavior is the pattern of actions by the members of an organization that directly or indirectly influences the organization’s effectiveness. Some employee behaviors, called performance behaviors, directly contribute to productivity and performance. Other behaviors, referred to as organizational citizenship, provide positive benefits to the organization but in more indirect ways. Counterproductive behaviors detract from performance and actually cost the organization. Let’s look at each of these types of behavior in a bit more detail.

Employee Behavior

the pattern of actions by the members of an organization ...