Business Essentials, 12/e

Individual Differences Among Employees

1. Objective 8-2 Describe the nature and importance of individual differences among employees.

What causes some employees to be more productive than others, to be better citizens than others, or to be more counterproductive than others? As we already noted, every individual is unique. Individual differences are personal attributes that vary from one person to another. Individual differences may be physical, psychological, and emotional. The individual differences that characterize a specific person make that person unique. As we see in the sections that follow, basic categories of individual differences include personality and attitudes.³

Individual Differences

personal attributes that vary from one person ...