PARTIES TO CONSUMER PROTECTION
Over the years, consumer protection has assumed great importance to civil society. For effective consumer protection, it is essential that three parties—consumers, businesspersons, and government—have vested interests in ensuring that consumer rights are implemented.
- Role of consumers: Consumers should, as far as possible, take care of their own interest and protect themselves from market malpractices. To realize this objective, they should know their rights and excise them. They should not depend on the good sense of businesspersons. Consumers have a right to education and also a right to be heard. They should attend training programmes for consumers arranged by local consumer associations or by their own association ...
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