Business Etiquette

Introduction

Why You Need This Book

When this book first came out in 1998, electronic and wireless communication technology was, in most settings, an occasional business tool at best. Today, it’s the way we do business.

In 1998, cell phones were still called “mobile phones,” and they were usually found in vehicles; today, they are personal accessories that leave us feeling unprepared when we forget them or misplace them. In 1998, e-mail was something you checked once in a while, or perhaps two or three times a day if you were really compulsive. Nowadays, people spend the entire workday sending and receiving e-mail, either at work or via a “smart” phone, and e-mail has all but replaced “snail mail” as the primary means of written communication. ...