April 2013
Beginner to intermediate
1089 pages
24h 12m
English
book
Business Innovation Insights (Collection), 2/e
by Luke M. Williams, Deepa Prahalad, Robert Brunner, Ravi Sawhney, Johnathan Cagan, Craig M. Vogel
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Chapter Eight. Service Innovation: Breakthrough Innovation on the Product–Service Ecosystem Continuum
Services are intangible. You buy them and use them, but you don’t take them home. Yet the service sector accounts for more than 65% of the U.S. gross domestic product (GDP). Navigating the Fuzzy Front End of service design is no different than doing so for physical products. However, the new opportunity for the twenty-first century is to recognize that an ecosystem of physical products and intangible services working in concert and supporting each other is where breakthrough innovation lies. Designing services within the context of that ecosystem is the topic of this chapter.
The Era of Interconnected Ecosystems: Product, Interface, and Service ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.