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Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure by Michael S. Gendron

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E-Business Innovation Requirement

The entertainment industry, and ticket sales in particular, is a large part of the New York City economy. TSI desires to sell tickets to its customers at kiosks and online, but it needs to develop a technology plan that will enhance its competitive positioning. Considering the number of tickets sold in this region, TSI will capture market share through convenient and accessible ticket sales. Because TSI faces many competitors, the technology solution that a consulting company proposes must allow TSI to provide better, faster, and more efficient services to its customers.

Exhibit A.1 Building Breakdown: The Main Office

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