Building ICT infrastructure requires thought. This process consists of four phases: analysis, design, implementation, and postimplementation. The analysis phase is by far the most intense, and it requires substantial research to gain and maintain competitive advantage. The various sections of this chapter describe the phases and pull together information from the rest of the book to give the reader a holistic view of the BDID process. If you, as the reader of this book, have made it to here, the author can only assume that you have read and learned much throughout your reading. It's time to apply the concepts and tools described in these pages. For more information on this topic, visit the author's website, http://bia.gendron.info.
1 Jenna Wortham, “Customers Angered As iPhones Overload AT&T,” New York Times, September 2, 2009.