Book description
Transform data into action for competitive advantage
"The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"
--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom
"BI is more than technology and projects. BI must live in the organization--as a BICC. This book helps to make BI tangible and understandable, bringing it to life."
--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany
"This book is a must-read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you'll be asking yourself. Don't miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don't get hold of this book!"
--Claudia Imhoff, President Intelligent Solutions, Inc., USA
"Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."
--Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa
"BI is a highly visible element in the 'business value' trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."
--Marianne Kolding, Director, European ServicesIDC, United Kingdom
Table of contents
- Copyright
- About the Authors
- About the Contributors
- Foreword
- Preface
- Acknowledgments
- 1. Introduction
-
2. Business Intelligence in the Organization
- 2.1. Overview
-
2.2. General Findings of the Survey
- 2.2.1. How Is Business Intelligence Used?
- 2.2.2. What Is the Scope of BI Usage?
- 2.2.3. Who Uses the Results of BI?
- 2.2.4. How Are BI Needs Determined?
- 2.2.5. What Are the Characteristics of the BI Needs Analysis?
- 2.2.6. How Are BI Software Questions Requested and Received?
- 2.2.7. How Effective Are BI Processes and Software?
-
2.3. Business Intelligence Competency Centers
- 2.3.1. Presence of BICCs
- 2.3.2. BICC Size and Support
- 2.3.3. BICC Funding
- 2.3.4. BICC Organizational Fit
- 2.3.5. Benefits and Disadvantages of a BICC
- 2.3.6. Potential Responsibilities for the BICC
- 2.3.7. Decision Factors in Establishing a BICC
- 2.3.8. Metrics for Success of BICCs
- 2.3.9. Additional Findings
- 2.4. Summary
- 3. Primary Functions of the Business Intelligence Competency Center
- 4. Planning a Business Intelligence Competency Center: Using the Information Evolution Model
- 5. Human Capital
- 6. Knowledge Processes
- 7. Culture
-
8. Infrastructure
- 8.1. Overview
- 8.2. Considerations from a BICC Perspective
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8.3. Business Intelligence Infrastructure Selection Criteria
- 8.3.1. Integrated Components with Common Metadata
- 8.3.2. Scalability and Extensibility
- 8.3.3. Open and Standards Based
- 8.3.4. Data Integration and Storage
- 8.3.5. Integrated Data Quality Facilities
- 8.3.6. Integrated BI Tools for a Diverse User Audience
- 8.3.7. Predictive Analytics and Modeling
- 8.3.8. Tailored Business Solutions
- 8.3.9. Prebuilt Industry Data Models
- 8.4. Road Map to Implementing a BI Infrastructure
- 8.5. Summary
- 9. Setting Up and Ensuring Ongoing Support
-
10. Cases from the Field
- 10.1. Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy
- 10.2. Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center
- 10.3. Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center
- 10.4. Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank
- 10.5. Summary
- 10.6. Endnote
-
11. Ten Recommendations for a Highly Effective Business Intelligence Competency Center
- 11.1. Have a Vision for Business Intelligence
- 11.2. Create a Joint Venture Between Business and Information Technology
- 11.3. It's a Process, Not a Project
- 11.4. Maintain Clear Vision, Concrete Objectives
- 11.5. Integrate and Consolidate
- 11.6. Practice Effective Change Management
- 11.7. Carry Out Staff Induction, Training, Development
- 11.8. Deliver Ongoing Value
- 11.9. Ensure the Infrastructure's Depth and Breadth
- 11.10. Use a Multidimensional Approach
- A. List of Abbreviations
- B. Additional Roles
Product information
- Title: Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage
- Author(s):
- Release date: May 2006
- Publisher(s): Wiley
- ISBN: 9780470044476
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