Chapter 17

People, Process and Politics

Abstract

People, process, and politics are at the heart of the stickiest business intelligence (BI) project issues. As with any relationship, the interactions between IT and business are vulnerable to misinterpretations, poor communication, and disagreements that can bog down a BI project. The groups need to learn how to communicate and engage in give-and-take. It's important to identify the roles and responsibilities clearly, and understand that some roles span both business and IT. When they start building the team, IT and the business should work together to sponsor and govern design, development, deployment, and ongoing support. With sponsorship and governance in place, they can build the project management ...

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