CHAPTER 13Electronic Mail
Electronic mail, or e-mail, is a relatively new form of written communication in the business world. The use of e-mail meets the needs of the fast pace of business and society. There are advantages and disadvantages to its use. Speed and convenience are the primary advantages, while lack of privacy and security are its disadvantages. There are those in the business world who frown on the use of e-mail because of its informality. The number of errant e-mails and “junk mail” that have caused embarrassing situations for employees can attest to the opinions that it is an inappropriate form of correspondence. Therefore, use e-mail cautiously and courteously. This chapter will provide the tips and techniques for smart e-mail ...
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