Chapter 7

Dealing with groups

Moving on from groups

As you may be beginning to realise, there are simple techniques for every little move, so let me share some straightforward thinking for this area. When you and everyone else are in a group, it’s made up of three types. There is the speaker, the primary listeners and the secondary listeners.

If you’re the speaker, it’s unlikely that you’ll want to leave. And if you’re the primary listener, i.e. the one interested in what the speaker has to say, again, you won’t want to leave. But if you’re the secondary listener, i.e. have no real interest in the conversation, it’s time to move on.

To move on, simply make eye contact with all the members in the group and say, ‘Please will you excuse me, ...

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