Managing and Measuring Business Processes
IN THIS CHAPTER we want to consider how the management of business processes affects the performance of the process. In Chapter 5 we discussed some of the issues that companies face in organizing process management and in Chapter 6 we considered some of the enterprise issues faced by companies trying to organize a corporate performance measurement system. Here our focus is much narrower: we want to consider how a business process redesign team might go about analyzing how a specific business process is managed and what changes they might recommend to improve the specific process.
The work required of a process redesign team varies according to the process maturity of the organization. If the ...
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