Chapter One

Business Process Change


A brief history of the idea and development of the basic concepts of business processes, its relationship to the systems perspective, and its various modern manifestations in quality control, business process reengineering, management, and information technology.


Information technology (IT); Lean; Levels; Six Sigma; Systems; Value chain
This chapter provides a brief history of corporate business process change initiatives. Individuals working in one tradition, whether BPR, Six Sigma, or ERP, often imagine that their perspective is the only one, or the correct one. We want to provide managers with several different perspectives on business process change in order to give everyone an idea of the range ...

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