Business Process Change, 3rd Edition

Chapter Nine

Modeling Business Processes

Abstract

An overview of process flow modeling, and a look at the creation and use of Business Process Modeling Notation (BPMN) swimlane diagrams. This discussion emphasizes the BPMN notation that a business analyst would need to redesign a major business process.

Keywords

Activities; As-is, could-be, to-be diagrams; Case management; Customer process; Decision; Events; Flows; Process flow problems; Process management problems

In Chapter 4, we considered how we might model all of the high-level processes in an organization and store that information as a business process architecture. Once an organization has created a business process architecture, then any specific process change project becomes a matter of ...