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Business Process Change, 3rd Edition by Paul Harmon

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Chapter Ten

Human Performance Analysis, Automation, and Decision Management

Abstract

This chapter reviews the problems involved in the analysis of specific activities. It begins by considering the problems associated with analyzing and managing human performance, and then considers how one might automate specific activities.

Keywords

Activity analysis; Activity standards; Activity support; Automating activities; Cognitive maps; Cognitive task analysis; Consequences; Decision management; Empowering employees; Feedback; Human performance analysis; Job descriptions; Managing performance; Rule-based systems and the capture of expertise; Skill, knowledge and capability
In this chapter, we will focus on activities and how you analyze them. The term activity ...

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