Business Process Change, 3rd Edition

Chapter Twelve

Incremental Improvement with Lean and Six Sigma

Abstract

This chapter considers the nature and basic practices used by Lean and by Six Sigma practitioners. It focuses on how both sets of techniques can be used during ongoing process execution to incrementally improve business processes.

Keywords

A3; Continuous; DMAIC; Flow Kaizen; Incremental improvement; Lean; Lean management tools; Process Kaizen; Quality control; Six Sigma; Six Sigma statistics; Six Sigma teams; Toyota production system (TPS); Types of waste; Value stream mapping

In the last chapter, we saw how managers should be responsible for planning and controlling the business processes they manage. In a sense, planning, organizing, monitoring, and maintaining processes and ...