Chapter Seventeen

ERP-Driven Redesign

Abstract

This chapter reviews the use of Enterprise Resource Planning (ERP) applications. ERP applications can provide organizations with relatively consistent process information reporting systems, but they often impose ways of structuring processes that are at odds with preferred ways of doing things. Business process management suite offers the possibility of creating more agile ERP, or of replacing ERP in some instances.

Keywords

Chordiant CRM application; ERP; Event-driven process change (EPC) diagrams; Nestle case study; SAP; SAP business architecture; SAP components; Siebel architecture
In the 1990s, many companies installed off-the-shelf applications from a variety of companies, including SAP, Peoplesoft, ...

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