Business Process Change, 3rd Edition

Chapter Eighteen

The Future of Business Process Management

Abstract

A recapitulation of the dominant themes in the book and suggestions of concerns that will likely dominate the field in the next few years.

Keywords

Change; Measures; Process alignment; Process diagrams; Systems; The process maturity gap

This book was written to provide today’s business managers and process practitioners an overview of the concepts and best practices available to them. We have tried to suggest the wide variety and the complexity of today’s business process work. In this last chapter we hope to go a bit beyond that and suggest future directions.

Before looking at the future, however, it might be useful to consider just what the situation is today. Business process improvement ...