Business Process Change, 3rd Edition

Appendix 1

Business Problem Analysis Checklist

All process redesign problems are divided into one of six broad types: (1) Output Problems, (2) Input Problems, (3) Guide or Constraint Problems, (4) Enabler or Resource Problems, (5) Activity or Flow Problems, or (6) Process Management Problems. As a generalization, we identify the majority of the first four types of problems when we create the Scope Diagram and we define most of the latter two types of problems when we create process flow diagrams.

Each of these six broad problem types can be subdivided into more specific problem categories.

Output Problems

This type of problem occurs because the customer ...