Business process change
Abstract
This chapter provides a brief history of the idea and development of the basic concepts of business processes, its relationship to the systems perspective, and its various modern manifestations in quality control, business process reengineering, management, and information technology.
Keywords
Information technology (IT); Lean; Levels; Six Sigma; Systems; Value chain
This chapter provides a brief history of corporate business process change initiatives. Individuals working in one tradition, whether business process reengineering (BPR), Six Sigma, or enterprise resource planning (ERP), often imagine that their perspective is the only one, or the correct one. We want to provide managers with several ...
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