AI-driven process change
Abstract
This chapter reviews artificial intelligence (AI) technologies and discusses how AI will increasingly be used in the automation of business processes. The chapter considers how AI is compatible with other automation software we have already learned to manage using a process change methodology.
Keywords
Artificial intelligence (AI); Knowledge-based systems; Neural network systems; Watson; AlphaGo; Natural language systems; Vision systems; Robotics; Decision management systems
The world of business is clearly going to continue to change very rapidly. New technologies will be introduced each year, new tastes will become popular with consumers, and new business models will be developed that will challenge ...
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