The future of business process management
Abstract
This chapter recaps the dominant themes in the book and suggests concerns that will likely dominate the field in the next few years.
Keywords
Change; Measures; Process alignment; Process diagrams; Systems; Process maturity gap
This book was written to provide today’s business managers and process practitioners with an overview of the concepts and best practices available to them. We have tried to cover the wide variety and the complexity of today’s business process work. In the last chapter I suggested one direction that I think process work will take in the near future. It will incorporate AI and use it to automate business processes far beyond what we have achieved to date. In ...
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