Chapter 18

The future of business process management


This chapter recaps the dominant themes in the book and suggests concerns that will likely dominate the field in the next few years.


Change; Measures; Process alignment; Process diagrams; Systems; Process maturity gap

This book was written to provide today’s business managers and process practitioners with an overview of the concepts and best practices available to them. We have tried to cover the wide variety and the complexity of today’s business process work. In the last chapter I suggested one direction that I think process work will take in the near future. It will incorporate AI and use it to automate business processes far beyond what we have achieved to date. In ...

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