Business Process Change, 4th Edition

Foreword to third edition by Thomas Davenport

Thomas Davenport, President’s Distinguished Professor of Information Technology and Management, Director, Process Management Research Center, Babson College, Wellesley, MA, United States

Paul Harmon has a knack for writing clearly about topics that other people tend to obfuscate. Whether the topic is expert systems, e-business, or process management, he cuts through needless complexity and uses clear terminology to get the relevant points across. In this book, of course, he has focused on process management and associated technologies. There are unfortunately many possibilities for obfuscation in this topic area. Other people might confuse technologies with the actual business change involved in ...