Appendix 1

Business problem analysis checklist

All process redesign problems are divided into one of six broad types: (1) output problems, (2) input problems, (3) guide or constraint problems, (4) enabler or resource problems, (5) activity or flow problems, or (6) process management problems. As a generalization, we identify the majority of the first four types of problems when we create a scope diagram and we define most of the latter two types of problems when we create process flow diagrams.

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Each of these six broad problem types can be subdivided into more specific problem categories.

Output Problems

This type of problem occurs because the ...

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