Appendix 1

Business problem analysis checklist

All process redesign problems are divided into one of six broad types: (1) output problems, (2) input problems, (3) guide or constraint problems, (4) enabler or resource problems, (5) activity or flow problems, or (6) process management problems. As a generalization, we identify the majority of the first four types of problems when we create a scope diagram and we define most of the latter two types of problems when we create process flow diagrams.

Unlabelled Image

Each of these six broad problem types can be subdivided into more specific problem categories.

Output Problems

This type of problem occurs because the ...

Get Business Process Change, 4th Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.