Chapter 1. SOA and Business Processes
The main objective of information technology is to provide support for business operations. IT has successfully automated various functions such as payroll, general ledger, and invoices through the introduction of application systems. Although this has been very valuable for companies, there has also been an understanding that automation of such activities is not all that IT can provide. Therefore, information systems have tried to cover more and more functions. As a result, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), SCM (Supply Chain Management), and similar systems have emerged.
Through the introduction of these systems, companies have started to realize that the ultimate ...
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