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Business Process Management: Profiting From Process by Roger T. Burlton

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Process Management Comes of Age

The time for process management is unquestionably upon us. It might not be discussed with fad-like hysterics as it was in the early 1990s when Michael Hammer and James Champy wrote the book about business process re-engineering that got a lot of people’s attention.[1] However, many organizations are finally starting to understand its value.

[1] Reengineering the Corporation: A Manifesto for Business Revolution, Michael Hammer & James Champy, HarperCollins, 1993

My seminars in practical Business Process Management (BPM) started in 1990—a couple of years before Hammer and Champy published their book. These seminars have been well attended ever since. There have been peaks and valleys in attendance as the subject has ...

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