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Business Process Management: Profiting From Process by Roger T. Burlton

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Questioning the Integration of Information

The last question that I will address is to what degree a corporation should integrate its information. Information is a corporate asset, but it also describes other corporate assets. The aim to have integrity and consistency of information isn’t new. It has always made sense. Most organizations just have done a poor job of avoiding redundancy and thereby have created inconsistency and incredible workloads. Organizations with more than 25 sources of customer information are commonplace. Orders are scattered for the same supplier in tens of ordering systems. Individual locations and departments redo the same function with different automated solutions all the time. If we want to have information provisioned ...

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