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Business Process Management: Profiting From Process by Roger T. Burlton

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Questioning Stability

A key question regarding a fast-changing business world is how we can rapidly respond to the need to change when everything is connected, and end-to-end integration is mandatory for processes to deliver value to customers. Many organizations have proven that process-based solutions that must work across the organization, people, technologies, and sites can’t be changed quickly unless the infrastructure itself is architected for change. They must know what aspects of their capability can provide stability and what must be designed for adaptability. They must also know how to make sure that stable and adaptable aspects don’t become interwoven in a convoluted mess in which a change to anything automatically means a change to ...

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