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Business Process Management: Profiting From Process by Roger T. Burlton

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Questioning Knowledge at Work

Knowledge management is a fundamental aspect found in many of the changes happening in progressive corporations. Consequently, advanced organizations are actively building in the concept of permanent training and retraining, and the management of learning and knowledge sharing as part of every process being renewed. From this perspective, corporation heads have realized that, although knowledge can be elusive and intangible, it’s nonetheless a corporate asset required for adaptability and change. These organizations learn daily from their customers and supply chain partners because they have built processes consciously engage the organizations in learning. Keeping up with the customers is a necessity to maintain ...

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