Business Process Management: Profiting From Process

Defining the Business Context for Change

The purpose of the Business Context phase is to ensure that a common understanding of the business landscape is held by all key decision-makers. It answers the question, “What criteria will your organization use to decide among competing options for change?” It provides a balanced set of commonly accepted decision-making criteria for change based on business drivers and business stakeholder requirements. It strives to ensure that members of the organization gain shared insight about the stakeholders who ultimately determine the future success of the enterprise. It doesn’t aim for depth; it strives to ensure breadth and fit of perspectives.

Results

The major consolidated deliverable from this phase is ...