O'Reilly logo

Business Process Management: Profiting From Process by Roger T. Burlton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Overall Tricks and Traps for the Business Context Phase

As you complete the framework’s various phases, keep in mind a number of general “rules of thumb.”

Find an executive supporter or supporters for proposed transformation very early in the process. A supporter must be able to get to the top and build cross-organizational support for changing the things that senior management cares about. Management had better be fighting with you, not fighting against you!

This phase isn’t intended to be an exact science. It embraces the 80/20 rule, whereby gathering 20% of the knowledge will provide 80% of the required insight. With this view, the phase will never be fully finished—only repeated over and over again every business-planning cycle. With this ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required