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Business Process Management: Profiting From Process by Roger T. Burlton

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Validating the Mission

This first step ensures that the mission, general direction, organizational purpose, and intent of the business, and other related aspects of the “Organization-in-Focus” direction are known, commonly understood, and accepted. The mission might have to be articulated formally for the first time or perhaps just reviewed and validated. During this step, examine documented statements and have the management team responsible for the initiative evaluate the statements for current appropriateness. Look for any fundamental directional change that might affect performance or the plans for process management. Without a clear answer to the fundamental question “What business are we in?”, it would be impossible to chart a course of ...

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