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Business Process Management: Profiting From Process by Roger T. Burlton

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Classifying Stakeholder Types

The third step in the Business Context phase provides the basis for the rest of this phase and for the decision-making that will follow in later phases. In this step, an organization defines the categories or types of groups and individuals with which the “Organization-in-Focus” must interact successfully now and in the future to conduct its mission and reach its vision. This step will provide the framework to discover, analyze, and organize the criteria by which options can be evaluated. It defines “who cares.”

Figure 10.5 shows an example of the knowledge produced as a result of classifying stakeholder types.

Figure 10.5. Stakeholder analysis for Global Software, Inc.

Techniques

The stakeholder ...

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