Business Process Management: Profiting From Process

Identifying Business Processes

This step identifies the organization’s core processes and the support processes that enable or guide core processes. During this step, a process map is built, and the associated attributes of the cross-functional processes are documented. The step should provide a common understanding and set of semantics for discussing the business of the “Organization-in-Focus.” Refer to Figure 11.2 for an example of a Process Architecture diagram.

Figure 11.2. Process Architecture for Global Software, Inc.

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Techniques

The techniques of identifying business processes include

• Architecture mapping by categorization ...