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Business Process Management: Profiting From Process by Roger T. Burlton

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Implementing Early Wins

This step delivers recognized improvements early and often and markets the project team’s successes. It begins delivering the returns anticipated in the business case and contributes toward staff change and executive acceptance.

Techniques

During the implementation of the early wins, four techniques will be most beneficial:

  • Measurement of benefits and costs

  • Project management

  • Communication

  • Participation

Lessons Learned

Early wins shouldn’t take more than three months to implement and hopefully even less time. Plan the implementation of each early win and measure the “before” performance. After it’s implemented, measure the “after” performance.

Implementing early wins can take place alternatively as part of the Understand ...

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