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Business Process Management: Profiting From Process by Roger T. Burlton

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Updating Deliverables

In this step, the organization strives to understand what has worked based on the feedback from the pilots and trials, and what can be improved. It updates all appropriate deliverables developed in the Develop phase, improving improves all deliverables, approaches, and plans going forward.

Techniques

To update deliverables, use the following techniques:

  • Project management

  • Cross-functional workshops

Lessons Learned

Gather and analyze the feedback from the pilot operation, taking into account all stakeholders’ perspectives. Determine which deliverables need to be revamped to reflect the outcomes of the “Completing business tests and pilots” step.

Build a plan for updating the deliverables, including any new resource implications ...

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