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Business Process Management: Profiting From Process by Roger T. Burlton

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Educating Management

This step deals with any concerns that managers might have regarding their own futures. These managers will be the first people questioned by the staff about the changes in the new process. Consequently, it’s imperative that they be on board first. They must have the knowledge to ensure consistency of response across the organization. Educating management creates agents of change.

Techniques

The techniques to educate management include

  • Human change management practices

  • Professional training development

  • Offsite retreats

  • Professional workshop management

  • Public relations approaches

Lessons Learned

Before attempting to educate management on the changes, gain a holistic (from all perspectives) understanding of the changes that will ...

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