CHAPTER 3
A Simutation-Based Framework for BusinessProcesses Design Projects
Chapters 1 and 2 defined the concepts of business processes, process design, process management, and evolutionary as opposed to revolutionary implementation tactics. We also looked closely at the basic principles of Six Sigma and business process reengineering as representatives of recent process-oriented improvement programs. This chapter introduces a framework for structuring business process design projects. The framework is expressed as a number of important issues or steps that typically need to be addressed in these types of projects. It also puts special emphasis on the usefulness of simulation. Because the general purpose of the analytical tools investigated ...
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