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Business Productivity Strategies for Success (Collection) by Daniel Silvert, Merrick Rosenberg, Mark I. Woods, Jerry Weissman, Martha I. Finney, Trapper Woods

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Truth 27. Controlling your temper is a labor-saving device

What’s your hot button? What puts you at risk of losing it? Losing sight of the cost/benefit ratio of acting out on your anger? Dealing with petty, immature skirmishes between employees who snookered you into thinking they were adults?

When people stand in your doorway with “Can we talk?” written on their face, rarely are they bearing a basket of kitten kisses and posies for you. When it’s a petty interpersonal hiccup, you’ll hear about it. If there is a stupid person doing indifferent, sloppy, and thoughtless work, you’ll hear about it. If someone has discovered that there is a lot of currency to be had for being perpetually and righteously outraged, you hear about it. And you’ll be ...

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