3 THE BUSINESS RELATIONSHIP MANAGER
GOALS AND OBJECTIVES
Primary goals of the BRM role
Different organisations will have different ideas of what a business relationship manager should do. Given the complexity of organisations and the very different ways that they relate to the provider or providers of their IT services, it is hardly surprising that there seems to be no universally accepted job description. What all BRMs have in common, in organisational terms, is that they sit between the business customer and the service provider. Their primary purpose is to facilitate the overall relationship between customer and service provider, to ensure that the service provider maximises opportunities to do business with the customer and to ensure that ...
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