Business Relationship Manager

5 CAREER PROGRESSION AND RELATED ROLES

ORIGINS

The BRM is a complex, varied and demanding role, requiring a good level of IT knowledge and a wide variety of IT and business skills. It demands a high standard of interpersonal skills, including excellent communication, the ability to influence others and the ability to develop strong relationships at multiple levels in customer and service provider organisations. The BRM has to establish trusting relationships. One of the foundations that support the creation and maintenance of trust is credibility, therefore, since the BRM, like Janus, faces in two directions, s/he must have credibility with both the customer and the service provider. Accordingly, the BRM requires a good working knowledge of ...