6 A WEEK IN THE LIFE OF A BRM – A CASE STUDY
CONTEXT
Introduction
The case study relates to Sally, a BRM working for the internal service provider of Grandbyshire – a medium-sized local authority somewhere in the UK. Her BRM responsibilities cover the Grandbyshire’s Social Services Directorate as well as a number of smaller departments. These are described below.
The local authority
Grandbyshire has close to 20,000 employees across five major directorates:
- Finance and Enterprise
- Housing and Estates
- Education
- Social Services
- Roads and Built Environment.
The gross revenue budget of the authority is a little under £950 million. The authority area, of approximately 2,000 km2, has a population of around 320,000. There are four towns with a population ...
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