CHAPTER 3

Writing Policies, Procedures, and Instructions

A common business reporting task involves writing policies, procedures, and instructions. These tasks may be as simple as an e-mail telling employees how to apply for a parking permit or a memo informing them of a new policy about staggered lunch breaks. In contrast, the writing projects may be as complex as preparing a brochure listing the steps for selecting benefits from the company’s intranet or a complete employee manual presenting all guidelines for employment with your organization.

Employees, managers, and clients of your company will base significant decisions and actions on reports (instructions, procedures, and policies) that you write. Although the discussion and examples given ...

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