Chapter 17
Policies and Procedures
Every office has a set of policies and procedures—rules of communication, behavior, and process that all employees are expected to follow. The problem for many organizations is that those policies and procedures are only communicated verbally. They aren’t codified in the form of a written document. Having such a document covers you in case of dispute, and it empowers employees, who are able to refer to the file when needed without necessarily needing to consult management.
Note: Publish your policies and procedures not only in print but on the office network so all employees can access them easily.
What you have to say when you are writing a report based on policies and procedures must be serious, realistic, ...

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