Chapter 8
Honing the Tone
IN THIS CHAPTER
Using AI as your assistant
Captivating your audience with the right tone
Choosing positive rather than negative words
Using active and passive voices
Focusing on your readers rather than yourself
Taking a consistent and clear approach
Using language and jargon appropriately
Introducing a dash of humor and fun
Imagine this: You’ve been on the job for less than a month and get this email from your new boss: We need to talk. Schedule an appointment. “Yikes, what have I done wrong?” you wonder from that assertive tone? If the email had read, What’s your schedule like today? I’d love to chat when you’re free, the friendly tone would have perhaps ...
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