Chapter 8

Honing the Tone

IN THIS CHAPTER

Bullet Using AI as your assistant

Bullet Captivating your audience with the right tone

Bullet Choosing positive rather than negative words

Bullet Using active and passive voices

Bullet Focusing on your readers rather than yourself

Bullet Taking a consistent and clear approach

Bullet Using language and jargon appropriately

Bullet Introducing a dash of humor and fun

Imagine this: You’ve been on the job for less than a month and get this email from your new boss: We need to talk. Schedule an appointment. “Yikes, what have I done wrong?” you wonder from that assertive tone? If the email had read, What’s your schedule like today? I’d love to chat when you’re free, the friendly tone would have perhaps ...

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