Chapter 9 Dealing with Variations
The structure of the working method in this book is designed to help you avoid the number one toxic situation between customer and supplier that can occur when implementing complex IT systems project – the issue around “scope”, or rather conflict about what's “in scope” and what’s “out of scope”.
When a customer and supplier come together for the first time to deliver a project, there is a big difference in perception. The supplier has built the system the customer wants many times before and has a very good idea of what the customer will get for their money. The customer has never built the system before and has no idea what they will get for their money. This creates an ideal ...
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